End-to-End Waste Management for Regional Retail Chain

In 2023, a leading supermarket chain with 150 stores across Malaysia and Thailand partnered with Abei to upgrade its waste management system. The chain faced challenges with inconsistent bin quality, frequent breakdowns, and high maintenance costs, which impacted store operations and customer experience. Abei proposed a comprehensive solution combining customized product design, proactive maintenance, and responsive after-sales support.

Abei’s design team worked closely with the client to develop a store-specific bin layout, optimizing capacity and placement to reduce overflow and improve hygiene. For high-traffic stores, Abei introduced 120L pedal bins with reinforced pedals and silent hinges to withstand frequent use. For smaller stores, 60L compact bins were designed to fit in limited space while maintaining durability. All bins were customized with the client’s brand colors and logos to enhance in-store aesthetics.

To ensure long-term performance, Abei implemented a quarterly maintenance program, including on-site inspections, cleaning, and pedal lubrication. The company also established a regional spare parts warehouse in Kuala Lumpur, guaranteeing 48-hour delivery of replacement parts for any bin issues. In the first year of the partnership, the client reported a 35% reduction in maintenance costs and a 25% decrease in bin replacement frequency. Store managers noted that the new bins improved customer perception of cleanliness, with a 15% increase in positive feedback on in-store hygiene.

The client’s supply chain director stated, “Abei’s holistic approach to waste management has transformed our operations. Their focus on long-term service, rather than just product sales, has made them an invaluable partner. We’ve expanded our partnership to include our new store openings in Vietnam, and we look forward to growing together.” This case demonstrates Abei’s ability to deliver value beyond product sales, building deep, A business relationship with B-end customers based on trust.